ICL Recognised for Outstanding Customer Service

At ICL, our customers are always at the heart of everything we do. We take great pride in delivering exceptional service, and our team’s dedication to customer satisfaction is what sets us apart.

That’s why we are delighted to share that Ruth Lawes, our Customer Relationship Manager, has been awarded the prestigious Best Ever Service Manager certificate by our valued client, Severn Trent Water.

During Severn Trent Water’s Supplier Open Day on February 27th, Olivia Clinton-Carter of Severn Trent Water made the following announcement:

“I am pleased to nominate Ruth for ‘Taking Pride’ for her outstanding day-to-day account management. Ruth has consistently demonstrated exceptional dedication to our customers, going above and beyond to ensure our needs are not only met but exceeded.

On multiple occasions, Ruth has identified potential issues with our orders and delivery dates. Rather than waiting for a problem to arise, she proactively reaches out to discuss potential risks and propose solutions. This approach not only prevents setbacks but also saves STW valuable time and resources.

Furthermore, Ruth has built a strong, trust-based relationship with our Procurement and Contract Management team. Her ability to anticipate client needs and provide a personalised service has led to outstanding contract performance and consistent achievement of key performance indicators. Her industry knowledge and commitment to putting customers first are invaluable.”

Ruth is highly deserving of this recognition—her unwavering dedication to customer satisfaction sets a standard of excellence.

Olivia Clinton-Carter

Severn Trent Water

At ICL, chemical innovation and customer satisfaction drive everything we do. Ruth’s achievement is a testament to our commitment to providing proactive, solution-focused service. We are incredibly proud of her well-earned recognition and remain dedicated to ensuring our customers always receive the highest level of support.