Systems Support Technician

Purpose of the role

The main objective of the role is to support ICGL’s user base at 1st and 2nd line support level, including desktops, laptops, mobile devices, printers and other endpoint devices.

Key Accountabilities

• Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment.
• Provide 1st and 2nd line IT support for users via the IT Service Desk.
• Support end users in a physical and virtualised (VMWare) environment.
• Configuration & installation of hardware & software for desktop and mobile devices.
• Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible.
• Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately.
• Flexibility to travel when needed between locations and remote support of other offices.
• Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel).
• Other tasks determined from time to time based on the operational needs of the department and business.